Kaoyi Electronic Co., Ltd. and its family of companies
(alternatively referred to herein as "Kaoyi", "we", “our” or
"us") are committed to protecting the privacy of any user
(alternatively referred to as "you", "user" or "customer") of
certain Kaoyi site, app and services (collectively "Services")
or certain Kaoyi products ("Products"). We recognize that the
trust placed in us by you requires comprehensive and responsible
privacy protections, and we are therefore committed to providing
you with a positive, easy, and secure online experience.
We recognize the need to maintain the confidentiality of
information that you reasonably expect to remain private. You
expect, deserve and receive nothing less than our fullest
commitment to this goal. We also have an obligation to assist
law enforcement and other government agencies responsible for
protecting the public welfare, whether it be an individual or
the security interests of the entire nation. If and when we are
asked to help, we do so strictly within the scope of law and
under the most stringent conditions.
This Kaoyi privacy policy (referred to herein as "Privacy
Policy” or "Policy") addresses the privacy of customers
domestically and overseas. Where applicable, Kaoyi will comply
with laws that contain requirements that differ from this
Policy. IN CERTAIN JURISDICTIONS, KAOYI SHALL ADOPT A SEPARATE
PRIVACY POLICY TO REFLECT THE REQUIREMENTS OF APPLICABLE LOCAL
LAWS.
Any information you submit due to the use, purchase,
subscription, license request, registration of or for any of
the Services or Products may be collected or processed
within the scope of and in accordance with specific lawful
requirements. In order to better define the type of such
information, we have identified and grouped it into three
categories：
(a) Personal information
(b) General non-specific and demographic information
(c) Customer proprietary network information
We collect your personal information including information you give us, information collected as a result of your relationship with us and information we may obtain from other sources. Personal information, as defined by this Privacy Policy, is any information that can be used to identify you personally, such as name, address, telephone number, email address, and other information required to provide Services, deliver Products, provide customer support or secure your right of the above. We may process your personal information only to the extent that such is necessary to perform a contract or deliver Services, for the purposes of legitimate interests, or you have given consent to the processing for one or more specific purposes.
Any non-personal information either entered by you or recorded as part of the transaction process is considered to be general non-specific and demographic information. This is information that does not contain personal information, and may include experience with Products such as the type and quantities of Products purchased, your web browser and operating system types, the identity of the web page from which your browser entered our site, and any other demographic information such as title, educational and employment background, professional interests, which does not specifically identify any one individual. Such information is typically collected by the use of cookies, web logs, and web beacons. We may collect web usage information, such as the pages you visit on our sites, your Internet Protocol (IP) address, behavior (i.e. the pages you view, the links you click, the amount of time you spend on such pages, and whether you re-visit our sites or pages and other actions you take in connection with D-Link sites) and Product information. Such information may be tracked by recording the Uniform Resource Locator (URL), as well as your computer's IP address.
Should we provide Services to you in telecommunications form, we may collect and maintain certain customer proprietary network information ("CPNI"). Your CPNI may include the types of Services you receive, usage information, user IDs and passwords, billing and transaction information.
The evolution of Products and Services will necessitate the collection of more information. Each Product or type of Services will require specific information to be collected in support of the Product features and in order to continue to provide you with the best experience possible. Each Product or type of Services may collect.
Information provided by you during the setup or installation
process: When you install a Product or type of Services, you
may be asked your Product name and its location within the
premises, to better help you identify the Product when
accessing it through a remote device. Additionally, you will
need to provide your SSID (Wi-Fi network name) and password
so that the Product can connect to the Internet.
Sound
and Image: Certain Products may contain sensors and software
that is capable of detecting voice commands, detecting
different sounds, like glass breaking or smoke/fire alarms,
as well as recognizing certain facial features. Such
features may be used to allow your Products to interact with
other products or provide a better user experience.
Environmental
data: Sensors may be built into Products that allow us to
collect data such as temperature, ambient light, humidity,
CO2 levels, precipitation, moisture, noise decibels and
motion from the Products. By collecting this data, Products
can take actions like turning on lights if motion is
detected. Your preferred settings for Products or Services:
By collecting this information, Kaoyi can better understand
customer usage of features and improve the overall customer
experience.
Utilities usage data: In an effort to
help you conserve energy, Products may collect information
including duration of device usage, water consumption,
utilization of power saving modes, and moisture levels so
that we can provide you the relevant data to better help you
conserve resources.
Technical information from
the Product: Kaoyi strives to improve upon your experience.
By collecting technical information we are better able to
troubleshoot problems. Some of the information we gather is
model and serial number, software version, and technical
information such as signal strength, sensor status, and
remaining battery life.
Audio and video signals
and data: Some Products provide you with the ability to
record or stream audio and video. Depending upon your
personal configuration and settings, Kaoyi may capture the
audio and video recordings from the Products in order to
email clips or sections of this data in support of motion
detection or other notification events. Furthermore, if you
have enabled cloud recording, we will collect and store the
audio and video data from your device for the applicable
period supported by your Product.
Privacy and
data protection laws vary by jurisdiction and yours may
impose certain responsibilities on your use of our Products
and Services. You, not Kaoyi, are responsible for ensuring
compliance with any applicable laws when you use our
Products and Services. For example, some jurisdictions may
require you to obtain prior consent before recording or
sharing audio or video of a third party.
In order to provide you with the best online experience
possible, we collect both your personal and non-personal
information to give us a better understanding of the
demographic and geographic profile. The information we
collect is reviewed closely to assist us in determining the
most popular products or services of interest to you, update
you on our new services and benefits, to personalize
Services for you and to better design Kaoyi products and
services) to suit your needs.
By tracking your IP
address through our Services, we can better understand the
types of products, services and information that are
relevant to you, and may from time to time use this
information to provide you with information or promotions
that match your various geographical and demographic
dynamics.
We may also run contests or sweepstakes
at different times. By entering the sweepstakes you agree to
disclose your personal information for our use in future
marketing campaigns. Your consent for our use of your
information may be a condition of your participation and
eligibility for any such contest or sweepstakes. In some
cases we may combine web usage information related to your
access to our Services with personal information. We use the
combined information to provide customers with a better
experience by providing customized features, Services, and
advertising. Once combined, the resulting data is protected
as personal information as described in this Policy.
We
may occasionally provide you with the ability to create
personal profile areas and view protected content. Your
personal and other information may be required for such
purposes.
Additional ways in which we may use
your personal and other information include: exchanging
information for purposes of accepting customer feedback and
providing support, allowing you to forward information to
another individual such as a friend or co-worker, and
meeting contractual obligations. We will send your friend a
one-time email inviting them to access our Services. Kaoyi
stores this information which is only used for the sole
purpose of sending this one-time email or tracking the
success of our referral program. Your friend may contact us
at the contact information listed below to request that we
remove this information from our database.
Should
you contact us via the “Contact Us” page on our site, or via
email, telephone or written correspondence, we may keep your
comments on file for future use in our contact database.
Kaoyi
or our service providers may collect, process and store your
personal information in locations outside your home country
where our servers reside. Privacy and data protections and
regulations in other countries, including the rights of the
authorities to gain access of your personal information, may
not be equivalent to those in your country. If you are using
our Products or Services in the European Union or other
regions with laws governing data collection and use that may
differ from the laws where your data is collected, processed
and stored, you agree to the transfer of personal
information to the country where we operate or locate our
servers.
Your personal information will not be sold, traded, or
rented to third-parties unless you grant us permission to do
so and except as otherwise stated in this Policy.
We may share your personal information within Kaoyi for
purposes of data processing or storage according to the law.
We may also provide personal information to trusted partners
who are acting on behalf of or with Kaoyi under
confidentiality agreements and in a lawful manner. These
companies may use your personal information to help Kaoyi
communicate with you about offers from Kaoyi and our
marketing partners within the scope of law. However, these
companies do not have any independent right to share your
information.
When we use third parties to assist us in
processing your personal information, we require that these
parties agree to process such information strictly in
accordance with our instructions and in compliance with this
Policy and any other appropriate confidentiality and
security measures. To the extent permitted by law, Kaoyi
does not assume any liability for third parties that have
been provided with information as permitted by this Privacy
Policy or who have collected information as permitted by
this Privacy Policy.
Some Products within their
technical environment communicate with one another. These
Products will share information to help provide you with the
best experience possible. For example, you may setup an
event that directs a motion sensor in your garage to turn on
a light connected to a smart plug in your house when motion
is detected.
We may respond to subpoenas, court orders, or legal process
by disclosing your personal information and other related
information if required by law or regulation. We also may
use your personal information to establish or exercise our
legal rights or defend against legal claims.
We
may share personal information and any other additional
information available to us in order to investigate,
prevent, or take actions regarding illegal activities,
suspected fraud, situations involving potential threats to
the physical safety of any person including Kaoyi employees,
violations of any Kaoyi's terms of use, or as otherwise
required by law or regulation.
We are committed
to respecting and protecting your CPNI. Except as may be
required by law or authorized by you, we do not sell, trade,
or share your CPNI, including your calling records with
anyone outside of Kaoyi or with anyone not authorized to
represent us to offer our products or services, or to
perform functions on our behalf.
Generally, we
may use your CPNI in the provision of Services you purchase,
including billing and collections for those Services.
Additionally, we are permitted to use or disclose CPNI to
offer telecommunications services of the same type that you
already purchase from us. We may also use or disclose your
CPNI for legal or regulatory reasons such as in response to
a court order or subpoena, or to investigate fraud and
prevent the unlawful use of our network and services. We may
additionally use CPNI to protect other customers.
We
will ask you for your opt-in consent to share your personal
information with a third party for any purpose not described
above or as otherwise required by applicable law or
regulation. Circumstances may arise where, whether for
strategic or other business reasons, Kaoyi decides to sell,
buy, merge or otherwise reorganize businesses in some
countries. Such a transaction may involve the disclosure of
personal information to prospective or actual purchasers, or
the receipt of it from sellers. It is Kaoyi' s practice to
seek appropriate protection for information in these types
of transactions. You will be notified via email and/or a
prominent notice on our site of any change in ownership or
uses of your personal information, as well as any choices
you may have regarding your personal information.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your Kaoyi account. Kaoyi will not share or use your personal information provided to or received by us online in ways contrary to this Policy without informing you first and offering you a choice. If you don’t want to be on our mailing list, you can opt out anytime by logging into your Kaoyi account to update the preference of My Profile. Should we ever desire to share your information with third parties that are not acting on our behalf and governed by our Privacy Policy, we will first obtain your permission.
Kaoyi or a third party acting on our behalf may use cookies
to tailor and improve the content we deliver to our
customers, to improve our Services by assessing which areas,
features, and products are most popular, and to personalize
our Services and make recommendations based on the
information, including product choices that a particular
user has previously provided. We may also use cookies to
store user preferences, complete online order activity, and
keep track of transactions.
You can configure
your web browser to alert you when a site is attempting to
send a cookie to your device and allow you to accept or
refuse the cookie. You may stop or restrict the placement of
cookies on your device, including third party cookies, or
delete cookies previously accepted, by adjusting your web
browser preferences. Some web pages may not work correctly
if you have cookies disabled. The use of cookies by our
partners, affiliates, tracking utility company, service
providers is not covered by our Privacy Policy. We do not
have access or control over these cookies. Our partners,
affiliates, tracking utility company, service providers use
session ID cookies to make it easier for you to navigate our
site.
Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a web page or in an email that allow us to monitor the activity regarding our Services or to make cookies more effective. Kaoyi or a third party acting on our behalf may use web beacons in certain of our pages and emails to gauge the effectiveness of our marketing efforts and email correspondence. We do not tie the information gathered by these web beacons to our customers’ personal information.
We maintain a variety of physical, electronic, and
procedural safeguards to protect your personal information.
When you are ordering Services via our site, we use the
Internet encryption protocol Secure Sockets Layer (SSL) to
protect the security of your personal information. The SSL
protocol is also implemented for (i) guarding your account
information, and (ii) securing all logs of settings and
Services of your devices. Kaoyi will continue to revise its
policies and implement additional security features as new
technologies become available. However, no system or service
can provide an absolute assurance of security, especially
Services that rely to some extent on the Internet.
Therefore, by using our Services, you acknowledge the risk
that third parties may gain unauthorized access to your
information. If we determine that a security breach has
occurred and that such breach creates a risk of identity
theft or service disruption, we will make reasonable
attempts to notify you.
You should understand
data via online transmission is not completely secure. We
cannot guarantee full protection and security data, only
that we take all reasonable actions to protect information
sent to us electronically. Transmission of any data by you
is at your own risk. Where applicable you may be given
access to our Services that require a password. You are
responsible for the password's safety and confidentiality.
Kaoyi endeavors to maintain the accuracy of your personal
information. If you have questions concerning our collecting
or processing of your personal information, we will be
pleased to provide information that is related to you. If
your personal information changes, or if you no longer
desire our Services, you may have the right within the scope
of law to correct, update, amend, restrict, delete, remove
or deactivate it by contacting us, provided that legal
requirements are met. We will usually respond to your
request to access no more than ten (10) days.
We
will retain your information for as long as your account is
active or as needed to provide you Services and for a
certain period of time within the scope of law from the date
of your last interaction with us. We will retain and use
your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our
agreements.
Links to third party sites through
the Services are provided solely as a convenience to you.
Use of these links by you will cause you to leave our sites.
Kaoyi has not reviewed these third party sites and does not
control and is not responsible for any of them, their
content or their privacy policy. If you are asked to provide
information on these sites or in connection with services
provided by these sites, we strongly encourage you to
carefully review their privacy policies before sharing any
information. Kaoyi neither endorses nor makes any
representations about any third party sites, or any
information, software or other products or materials found
therein, or any results that may be obtained from using such
third party sites. Your access of any third party sites is
at your own risk.
Our Services may include social
media features such as the Facebook Like button, and widgets
such as the ShareThis button or interactive mini-programs
that run on our site. These features may collect your IP
address, which page you are visiting on our site, and may
set a cookie to enable the feature to function properly.
Social media features and widgets are either hosted by a
third party or hosted directly on our site. Your
interactions with these features are governed by the privacy
policy of the company providing it.
You may log in to our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this site to your profile page to share with others within your network.
This Privacy Policy is made effective as of December 20th, 2019 and supersedes and replaces all previously posted privacy policies. We reserve the right to update our Privacy Policy from time to time. When we change the Policy in a material way, a notice will be posted on our site along with the updated Privacy Policy prior to the change becoming effective. When you visit our site the next time, you should once again read the updated Privacy Policy.
As we are committed to the security of your personal information, we communicate our privacy and security guidelines to Kaoyi employees and strictly enforce our privacy safeguards. Nevertheless, you shall always have the right to lodge a complaint with the authorities responsible for the supervision of personal information protection.
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume you are happy to recieve all cookies on the Kaoyi website. However, you are free to change your cookie settings anytime.
